Very impressed with level of customer service

10
Out of 10

I received a 24PetWatch complimentary subscription with the adoption of my shelter dog Lacy. I think this is a very generous gift to provide to both the new owner and the dog and that was my first impression with 24PetWatch's generosity. I did have the need to use the service as she had some issues that needed to be dealt with on two occasions. Both times I called to get help filing a claim, the customer service rep was easy to understand and very helpful explaining the process. Today I followed up on both claims and was lucky to speak with Kim, who once again provided excellent customer service. She gave me the status of both claims, and spent a great deal of time outlining the reimbursement for them. I can't believe the help I have received for a gift policy. I would highly recommend this company – great coverage and even better customer service!

Did you find this review helpful?
Injury/illness

Ear Problem

Skin problem

bee stings
Claim Amount
$100 - $500
Breed

Labrador Mix

Age of Pet
1 - 8

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Posted: 09/25/2014
By: Paul

I doubt this review was written by a customer.All of our customer service calls take a minimum of 30 to 60 minutes before you get a human on the line They have never been helpful, they have terrible customer service. If your lucky enough to not have your claim rejected it will take 2 months before you receive a check.
Put your money in a doggy savings account and forget dealing with this frustrating company.

Posted: 09/29/2014
By: Gary

Some of us love them Paul. I agree that wait times could use some work but overall they are great to have around. Sorry your experience hasn't been pleasant.

Posted: 10/03/2014
By: SM

People just need to learn how to read the T&C's and if they have questions to ask them. Denise I'm glad Kim was able to help you! Hoping I get her one day too! Paul, try the chat feature on the website if wait times are far too long for you to hold or maybe just cancel your policy and take your attitude elsewhere! LOVE 24PetWatch!!