I received a 24PetWatch complimentary subscription with the adoption of my shelter dog Lacy. I think this is a very generous gift to provide to both the new owner and the dog and that was my first impression with 24PetWatch's generosity. I did have the need to use the service as she had some issues that needed to be dealt with on two occasions. Both times I called to get help filing a claim, the customer service rep was easy to understand and very helpful explaining the process. Today I followed up on both claims and was lucky to speak with Kim, who once again provided excellent customer service. She gave me the status of both claims, and spent a great deal of time outlining the reimbursement for them. I can't believe the help I have received for a gift policy. I would highly recommend this company – great coverage and even better customer service!