Overall experience

7
Out of 10

I was an ASPCA pet insurance member for about 3 years with policies for my two dogs. The customer service was above and beyond my expectations. My very first experience with the woman I spoke to to set up my account was great. The website and claim forms are easy to navigate and use and the turn around time for reimbursement is relatively quick. My big problem was with the amount of money I was paying into the policy vs the amount of coverage I was getting. Not that I expected to be reimbursed 100% for claims, but it seems that every claim that was paid was exceptionally low. Unfortunately, I did not believe that I was "getting my money's worth" from my policies so that is the only reason why I canceled them.

Did you find this review helpful?
Injury/illness
lump removal
Claim Amount
$500 - $1000
Breed

Jack Russell Terrier

Age of Pet
1 - 8

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