Typical insurance company.

Out of 10

Do not recommend. Denied my first claim. I had a veterinary exam done for my dog approximately one month prior to signing up for this insurance they said that it was not necessary to get a exam done. After my first claim they change their tune is saying that he needed to have an exam done up to 15 days prior to any claim. I spoke to customer service and they said that I had not made phone calls to them which I had. They also claimed that the vets records said things that were not actually in the vets records. Typical insurance company.

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Skin problem

Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 09/15/2016
By: K

Agree totally with the negative review. I lost hundreds of dollars in premiums before discovering that anything expected or normal is not covered.
Website, welcome email, and staff are dishonest and deceptive. Don't lose your money, stay away from Healthy Paws!!!

Posted: 09/24/2014
By: Tim

As a company, we value our client’s input, good or bad. Unfortunately, we cannot find your account in our system with any degree of certainty using the information provided in your review. On the need for an enrollment exam, a potential client looking to enroll their pet with Healthy Paws has probably visited their favorite veterinarian within our guidelines. By answering the two questions below, they can see if there is a need to do anything special:

-For pets younger than six years old, has your pet been examined by a veterinarian within the past 12 months? If yes, there is nothing more that you need to do.
-For pets six or older, has your pet been examined by a veterinarian within the past 30 days? If yes, there is nothing more that you need to do.

If you answered "No" to the above questions, they'll need to schedule a standard veterinary examination within 15 days for the policy to be effective.

Along with the clinical exam, we use a pet’s medical records and notes written by the attending veterinarian to determine if there are any pre-existing conditions that won’t be covered. A pre-existing condition means that the condition first occurred or showed clinical signs or symptoms (there doesn't need to be a diagnosis) before your pet's coverage started (including waiting periods). Our pet insurance protects you against future conditions, and unfortunately no pet insurance company can cover pre-existing conditions.

The Healthy Paws Team