I don't recommend this pet insurance company

Out of 10

They rejected a valid claim for an antibiotic without bothering to call my dog's vet to find out why it was prescribed. I had to spend almost 1 hr waiting on the phone to speak to a live agent who "helped" by telling me that I can submit a request for reassessment. Why wasn't this stated in the letter in the first place, with the reassessment request form included? Now, I have to ask my vet to submit a signed statement explaining why a valid claim for an antibiotic is valid! They are very quick and consistent though in charging me almost a $100 each month in premiums.

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Claim Amount
Under $100


Age of Pet
Over 8 years

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Posted: 03/24/2015

I am having a similar problem. They reference a 'Reassessment form' but this is nowhere to be found online, nor did they include it in my rejection letter for which I waiting 8 weeks. I have emailed them for clarification but have received no response 48 hours later. However, I can not sit and wait on the phone for 3 days like last time I tried to call.Funny how when you select 'new policy quote', someone answers immediately. Unfortunately my cats are elderly and ill and so I also cannot switch providers. Because I would.