Our yellow lab, Fiona, was throwing up, and we were very concerned. We were away on vacation and had to take her to a local animal hospital twice, until the situation was resolved. Once she was healthy again, we submitted both of the vet bills to Healthy Paws. They kept us informed at every step of the claim process, and we received our payment check by the time we got back home. They really are an excellent company, and we would highly recommend them!