Healthy paws have the worst customer service! I've been trying to get my vet bills claimed for over 2 months now and still trying because they are unable to get my dogs medical history. I've faxed it over twice but they said it was unclear so then I emailed it but they didn't receive it. Next I personally mailed it but they said it would take 2 week to receive it so 2 weeks later they emailed me saying they still haven't received it yet. One of the girl whom I spoke to, Star, hung up the phone on me which doesn't help the situation. I'm still fighting for my claims! Worst insurance company. This is my first insurance company for my dog and the worst experience ever! Don't use them !