An appeal should not have been necessary

Out of 10

My one experience submitting a claim leads me to believe that their policy is to reject all claims at first submission. This was unnecessary stress since the claim was on right eye and my appeal required a letter from the vet to point out that a pre-existing issue of other eye was clearly unrelated. However all communication with this company has been totally friendly and professional. I just believe that my case , that I had to appeal, should not have been rejected on first go as all evidence was clear on the vet file that the one eye issue was unrelated to the other eye issue.

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Eye problem

Claim Amount
$100 - $500

Yorkshire Terrier

Age of Pet
1 - 8

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