still don't understand why

Out of 10

Don't understand why some of the services not cover. Like office visit, without it how the doctor exam reily and perform proper diagnose ? then treat his injury ? I thought when Reily's bill come all I have to do is pay the the deductible ($500). Worry free, isn't why I want to get pet insurance.

Did you find this review helpful?
Claim Amount
Over $1000

Great Dane

Age of Pet
1 - 8

Leave a comment

Enter the characters shown in the image.
Posted: 03/07/2015

Thank you for the review. We understand that office visits are part of the ongoing care costs for your pet. The reason why office exam/visits are excluded from our policy, is because we believe in focusing on the main costs of treatment of your pet-which includes diagnostic testing, surgeries, medications, hospitalizations, etc. All items which are typically the more expensive part of the veterinary bill. Because we have no payout limits on our coverage, we need to price our premiums accordingly, and excluding office visits is one way for us to have competitive pricing.

Please give us a call if you would like more information on office visits, or any other questions in general about our policy.