Care Company

Out of 10

This was the second time I asked a hand for PetsPlusUs. The customer care was amazing, again.First time Dora had fallen from the couch and started limping. They were promptly with all the info I needed to have the papers done.
This time, Dora was vomiting. I called them on the day after her visit to the vet. Laura (from the call center) helped me to talk with the vet's office to get all the papers correctly filled by the veterinarian.
Have to say I'm still learning English, so, I needed her help more than everything.
She was patient, careful and passionate.
I felt home and this is the best about PetsPlusUs, you have peace of mind. They do their best to not only look after our pets but also to take the best care about us.
Thank you again PetsPlusUs.
I'm happy to have you all helping us to do the best we can for our Dora.

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upset stomach
Claim Amount
$100 - $500

Miniature Schnauzer

Age of Pet
Under a year

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Posted: 01/05/2016
By: Randy Valpy - …

Hi Fabiola, thank you very much for your kind review. I'm sorry to hear that Dora in her young life has already had a couple of claims with us, I hope that she is doing well now though. I am glad to hear that our team has looked after you well, as providing outrageous customer service is one of our instincts here at Pets Plus Us. If at anytime I can be of any assistance please don't hesitate to contact me. My email address is and my direct line is 905-247-5401. All the best - Randy