Will absolutely go with them again next time

Out of 10

There is a review from me for Pets Plus Us from 12/13/2014 where I raved about them. We recently lost our cat, Mia, after a brutal 9 months of treatment for lymphoma. And again, I can't say enough good things about this company. They cheerfully went above and beyond in all our payments (and we racked up nearly $13,000 in payouts from them, so this is no small thing), and then following the final payment (which came with a touching message), our client rep picked up the phone to call to personally express her condolences. Without a doubt, this is a special company, with actual humans who get invested in your pet right along with you and who actually give a damn when you lose that pet.
When we're ready, we'll be getting another cat. Likely sooner rather than later because part of Mia's legacy to us is the joy of being a cat owner. We miss her dearly and the house is just too quiet and too empty without her. We won't replace her, that's just not possible because she's irreplaceable, but we will add to our pet owner experience with a new animal. And when we do, it will be with Pets Plus Us again, because I wouldn't do it without them.

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Age of Pet
1 - 8

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Posted: 11/09/2015

Hi Jen, thank for posting another kind review, we really appreciate it and I apologize for not commenting on it sooner. I was so sorry to hear of Mia's passing when it happened, we were all touched by her story and I am pleased that we have been able to assist you during this emotional time. We look forward to our future dealings with you when you get another cat. In the meantime if I can be of any personal assistance please don't hesitate to contact me. My email address is randy.valpy@petsplusus.com and my direct line is 905-247-5401. All the best - Randy