We are new to Embrace but we are already impressed. They seem to be true to their word when they sold us the insurance. We picked up the insurance when our Golden was just turning five. Now at almost six years old he has been diagnosed with a heart condition. When you pick up insurance at a later age there are some pre existing condition exclusions which could be wiggle room for Embrace for non payment. With this new diagnosis we felt they made their reimbursement decisions fairly. They have been terrific about recognizing it is a new condition. The claims department has great customer service and response time. The EOB's (Explanation of Benefits ) statements are clear and understandable and payment of reimbursements are swift. We are very happy so far.