I could write a very long review, but honestly I can sum it up in one word- AMAZING! These people truly care about me and my animals not just my money! The mark of a company is when you have a catastrophic incident....our dog has been diagnosed with cancer and these are our babies, so there's no such thing in our family as "just a dog." I called immediately after the diagnosis and they have been on point 110% caring for me and my pet. I can't say enough- my Vet who has been in practice for almost 30 years was equally impressed. They are standing by the promise to care for your pet life long. They are not holding it against us that she developed this terible illness which has expensive treatments. They understand that's why you have insurance and have been angels to work with.....I truly can't thank them enough. This company will take care of you and your pet- trust them!