So called "Plan" is really a contract ... :-(

Out of 10

I have used Banfield for years. But I haven't had good vets since being in Maryland. I called to cancel and I was told by the rep "well you have a balance of $130 something which is the last three months payment on your Plan/Contract, so we are going to take out the next three months. I told him that "I will be taking Munchie to the vet for everything until then". TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE

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Skin problem

Claim Amount
$100 - $500

Yorkshire Terrier

Age of Pet
1 - 8

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Posted: 02/03/2015

This insurance, is totally a scam, I had this insurance for rotti, had the insurance for a while, but unfortunately, my died, and he only had been to the vet, and I was told I had to continue to pay my contract out, really, on the deceased. Sad

Posted: 03/13/2015

I just found out that to cancel this useless coverage I would have to pay $180. This is a ripoff!!!