My puppy got very sick and took her to the vet 3 times a week for 2 weeks. When I got the Vet bill of almost $2000 I remembered Trupanion. I asked the Vet to submit the bill for me on the Wednesday before Christmas, the faxed it over and on Friday morning I got an email with the claim information and the money was to be deposited into my account. I couldn't have been happier. Not only was my puppy going to make it, but it was Christmas. What a wonderful miracle and blessing.