I was extremely impressed by Darci! I had quite a bit of difficulty in faxing the paperwork to PetFirst and she stuck with me until everything was successfully transmitted to you. She was running back and forth to your fax dept. and then calling me with updates. She is an excellent representative of your company. In today's climate of extremely inefficient, rude and uninterested customer service representatives, she is a shining star! Your organization should hold on to Darci with a death grip. Dedicated employees who make your company look good should be valued and compensated for their efforts. Thank you and way to go, Darci!