Fast review of claim, great customer service

Out of 10

I bought a rare pure breed blue Great Dane in Nov. 2013 and shopped around for insurance. Some quotes were over $100/month, and even over $200/month which wasn't even full coverage. I compared them with Pet Health Inc./24 Pet Watch and it was a no brainer, I currently pay $60/month for unlimited accidents and illness and I also have up to $500/yr for "wellness" which covers any vaccines, check-ups, and even his neutering. So simple math = $60x12 months = $720 - $500 (wellness) = $220/year. So for a rare pure breed great Dane I'm getting an extremely awesome deal from what else is out there.
I made my first claim (for neutering) July 14/14 and I received an email stating they received my claim. The same day they contacted me again saying that my vet didn't fax over the medical records so I had my vet do so. I also received a letter in the mail stating they needed my medical records. If they didn't do that, I would have never known my vet didn't fax them the records. I called the 1-800 line just to see how long it would take and I had other questions. The 1-800 number had about 9 calls in front of mine so I just left my # and they called me back instead of me waiting on hold. Thought that was great. About the end of July I got a letter saying my claimed is being finalized and I should be getting a cheque shortly. I received my cheque on Aug 10th, less than 1 month from the day I filed the claim. Great work, I'm one happy customer, it was fast, GREAT communication and no pr

Did you find this review helpful?
Claim Amount
$100 - $500

Great Dane

Age of Pet
Under a year

Leave a comment

Enter the characters shown in the image.
Posted: 12/29/2014

Since when is a Great Dane a rare breed? Your review sounds like a company employee to me. I have decided by the first 3 pages NOT to use this company. A friend used them and did ok but if her dog tore his other cruciate ligament she would not have been covered. She left for another company and that's probably where I'm going. With mine and my husband's health we don't need long forms or wait times for insurance coverage for our Labradors who are healthy knock on wood but we never know what can happen. 1 wrong turn in a large breed can tear a cruciate ligament.

Posted: 07/31/2015

Labby owner: As a company employee, I can tell you that I believe that we are very knowledgeable in various dog breeds so we are aware, through both statistics and experience, which breeds are rare and which aren't. I am also pleased to let you know that we do, in fact, cover chronic conditions with all of our current comprehensive plans. I would recommend your friend give us a call to switch her plan over to one that will cover her for a recurrence of this injury if she hasn't already.