My wife and I have been PetPlan customers for six years, and cannot recommend them more highly. We first decided to buy pet insurance after our golden retriever, Zeke, needed two surgeries which cost us many thousands of dollars. Our research led us to PetPlan. Fortunately, Zeke required no significant medical treatment for several years after we joined, and we submitted only one small claim (for a cut pad) which was quickly processed and paid. We renewed our policy for the sixth time last November. About a month ago, Zeke developed a stomach blockage and needed surgery. Even worse, he developed complications that required additional surgery and round-the-clock care for several days. We were very worried about Zeke, but thanks to PetPlan, we at least did not have to worry about how we would pay for all of his care. Even so, we were shocked when the total bill came close to our $22,000 policy limit, and we were a little worried about receiving reimbursement for such a large claim. But those worries were misplaced. PetPlan paid us promptly and in the full amount due under our policy. The claims process could not have been simpler, and every interaction we had with PetPlan, online or on the phone, was a pleasure. I would strongly advise anyone with a pet to consider pet insurance, and based on my experience, you can't do better than choosing PetPlan.