Reggie was a very sick boy with a bad internal infection of some sort,and ended up having to see 3 different Vets to figure out exactly what was wrong with him. Being this was my first claim It was a challenge for me to get the the correct documentation needed to settle the claim. Throughout the entire process,every person that I came in contact with at Healthy Paws was friendly and helpful. The end result was that the claim was settled quickly and efficiently and the check was in the mail. I would highly recommend this company for your pet family!