I have no complaints about Trupanion service. I do need to complain about the fact that the rate continues to increase year after year without adding any value. When I started with Trupanion 8 years ago I was paying $25/year no deductable. Today I have a large deductable and I'm now paying almost $60/year. I just had a $10/month increase with no added value. Stop the constant monthly fee increases for existing customers!