This was my first time to ever have or need to use pet insurance. The service was great and very quick in processing my claim. I adopted a retired military working dog (technically he had a "career change" since he is only 2 years old). Gus is the sweetest GSD you will ever meet. He got very sick a few weeks ago and spent 5 days in a row at the animal hospital. I was worried when the bills started stack up, but Healthy Paws was quick to process my claims and communicate with me about how Gus is doing. He is recovering nicely and it is great to have my happy playful buddy back.