My husband and I had some issue with PetPlan's charges in our account. He contacted the company and they inturn when above and beyond with correcting the situation. Not only did they process our claim correctly, they gave us a $25.00 gift card and took care of our premiums for the rest of the contract year. Yes, they know how to treat their customers and the service was outstanding. I would recommend PetPlan to anyone interested in insuring their pets.