We are very pleased with the prompt customer service and very quick claim payment. The first claim we submitted took a little longer to process, because we needed to have the vets email medical records in to the insurance company. My vets were happy to do this. This need for medical records was only for very first claim. Subsequent claims were processed within a day or two of submission. It is easy and simple to submit claims. I can see the status of my claims online. And I received checks in the mail almost immediately. We had a few questions about our claims and I could reach the company both by phone and email and my questions were resolved immediately. Staff is very caring, professional and responsive!