I've only been a customer for about a month, but I've been impressed with their customer service. They've answered several questions for me very promptly. I've spoken with them over the phone and through e-mail and they are very courteous. Our orthopedic waivers were filed immediately, and I submitted two wellness claims that were paid out quickly though their optional wellness program. I now have direct deposit set up so that I don't have to wait on a check. We wanted pet insurance for emergencies, not for routine care or minor accidents/illnesses. We have healthy Corgis but the breed is prone to cancer, degenerative myleopathy, and back and knee problems which require surgery ($3-5k). As such, we chose to go with a $1,000 deductible and 90% payout for up to $10,000. For our dogs, this is about $17/dog per month. If you're a member of USAA, they offer a discount through the USAA website. Hopefully we will never need it, but it will be there if we do and makes me feel more secure knowing that money won't be the deciding factor in our pets healthcare.
Pembroke Welsh Corgi