Dear Gina:I received your email address from your employee, Lauren Littlefield.
I asked Lauren for her manager’s email address because I wanted to write to you to tell you what a wonderful employee Lauren is and what a wonderful job Lauren is doing!
I have a Dachshund named Manfred who is currently in the hospital with a large ruptured disc on his back. I spoke with Lauren numerous times last week to get preapproval for my dog’s surgery which took place last Friday. I had to make sure that we could afford to save Manfred’s life because we love him so much. Manfred will be 6 next month.
Lauren was so wonderful, kind, understanding, sympathetic, empathetic, and quick acting in processing the details I gave her that I had to tell you about it! Lauren is worth her weight in gold, she really is.
Lauren is probably the nicest stranger on the phone that I have ever spoke with in my life and I am 53 years old. Lauren was so nice to me that it made me cry because anymore you just don’t expect strangers to be that nice to you. I did take the survey I was emailed but I wanted to take the time to reiterate my feelings personally to you as Lauren’s manager. Lauren helped me get through one of the most difficult days I’ve ever had in my life. It’s a horrible thing not knowing if you can afford to save your beloved dog.
My husband and I have had six dogs over the past 20 years and at one time or another one of the dogs has had to go to the emergency room but it