I have been satisfied with this insurance for my three beagles who are 11, 11 and 8. The plan has definitely saved me some money. They are good about following up with phone calls to see how your pet is doing. My only complaint is that , when one of my beagles had to see an eye specialist (the only one in our town), Pet insurance still reimbursed based on the average cost in towns similar to mine across the states. I understand when they do that for regular vet procedures, but I had no choice but to use the only ophthalmologist in town. This should have been take into consideration by Pet insurance. When one has only one option, the full amount should be paid for that option. It doesn't happen often but when it does it only seems fair that Pet insurance pay for all of it. All in all, it's a good company.