Impeccable, honest and friendly service

Out of 10

I never thought I would ever write a positive, glowing review of an insurance company. But, Trupanion, much to their credit, is not typical of others in their industry. Now, any insurance firm is in business to make a profit and -- understandably -- wishes to retain as much of their clients' premium paying investment as possible. No argument there. However, some firms employ less than altogether ethical methods of hanging onto their funds. Trupanion is different. From the outset, we were treated in a fair, friendly and caring manner. Communication, established within minutes of claim filing, was frequent, warm and efficient. Claim settlement was very quick and just as contracted. Our experience with Trupanion was so good that I sometimes wonder if the company is actually the home-based enterprise of a philanthropic pet lover rather than a profit hungry business person. I recommend Trupanion highly and hope this endorsement will help them recruit more clients. Trupanion deserves to prosper!

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orthopedic (torn ACL)
Claim Amount
Over $1000

Mixed Breed

Age of Pet
Over 8 years

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