We just started with Healthy Paws at the beginning of the year and I've been incredibly impressed. Our dog Soupy got the tip of his tail bitten off and had to have part of it amputated so it would heel. I submitted my claim online and it was wrapped up in 36 hours and I received a check soon after. I submitted a follow-up invoice for post-op medications on the iPhone app and couldn't believe how easy it was. In both cases, I received a very clear summary of exactly what was covered. The entire process was incredibly painless and let us focus on Soupy's recovery.
I also reached out the support line to ask a question about the claim process and was able to speak to someone quickly who answered all of my questions.
I am very impressed with the responsiveness and great service at Healthy Paws and I highly recommend them.