It was a HUGE comfort knowing we had Healthy Paws on our side as we were going through a very traumatic situation when our dog ruptured a disk in his back. We knew it was going to be expensive, and wondered if there would be any issues with such a large insurance claim. Healthy Paws acknowledged receipt of the claim right away (as always), and processed the claim within 2 days - I just received the check less than a week after filing.
We are great fans of HP and their mission, and we tell every pet-owner we know about how great they are. Their service ranks among the best of any company I've ever dealt with, and it is wonderful to know there are real people there who care about pets as much as we do.