After MONTHS of jerking us around, our claim for giardia was finally and with finality, denied.
This denial is based on a previous vet visit from 7/2013 where diarrhea was noted by the veterinarian. No fecal workup was done, due to the diagnosis NOT being giardia.
On 3/3/2014 she was diagnosed with giardia (got by drinking water at a dog park). The total bill for this was over $1000, and was handled expertly by our vet.
They have denied our claim, and completely given us the run-around due to the notation by the previous vet back in July. If she had had giardia for 8 months, undiagnosed and untreated, she would be dead. Despite this logic, they still refuse to pay.
I would never recommend this company to anyone, and I will never use them again.