After two dogs whose medical bills drained all our savings, we decided to invest in an insurance policy for our current baby, Charlie (with the secret hope we'd never have to actually make any claim - right? Spend the money and then nothing will happen - MENTAL insurance . . . ) Unfortunately, (and this was just 5 months into our policy) our pup didn't get the memo on not kissing toads and became violently ill, requiring emergency treatment in the middle of the night - BIG $$$. So for the first time we contacted Healthy Paws to submit a claim - to be honest, not really sure what to expect: grief? fine print exclusions?... To our amazement, not only was submitting our (online) claim clear and simple but we immediately got a "processing" response, everything promised was paid QUICKLY and best of all, we received a PERSONAL email asking how our Charlie was doing!!! Our vet doesn't even do that! So Healthy Paws, every penny we send you is WORTH IT and we will recommend you without hesitation. Thank you for the outstanding customer service.
Cavalier King Charles Spaniel