I have never been so happy about a purchase as I am with Trupanion. This is my first time with pet insurance, and I have so far had a great experience. Trupanion was very quick to pay my claims each time, and they are really good about staying in touch via email while your claim is being processed. I am so glad I have the insurance and that I have it with Trupanion. A friend of mine has insurance through a different company and her experience has not been nearly as positive.