My cat has recurring bladder infections. However, what my cat has is not important in this review. What is important is Pets Best's process and living up to what they say. I have been reimbursed exactly what is stated in the policy. Pets Best says that they will respond within ten days and they always have. Moreover, they do direct deposit to your bank account the next day. It is so quick and convenient. I could not be more pleased with their no hassle handling of claims. I wish people insurance was this easy!