Had to file a claim for a medical (intestinal) issue with our dog. Submitted claim and was kept in the loop nicely, check came quickly.
Had previously filed claim for surgery but that wasn't covered due to it being "pre-existing", although that hadn't been determined by the vet. So that part was subjective and I'm iffy on their decision. They did apply a portion of that to the deductible. They have a great app for claim tracking & submittal.