Glad I have it... but...

Out of 10

Have had 24PetWatch for many years, I am glad I have the coverage. But in 2014 they have real got real slow about processing claims. In the past you could count on reimbursement being received about 3 weeks after the claim was filed, now it is taking 4 to 5 weeks - and that is with a complaint filed with the state insurance commission (which they always seem to write the check the day I fax them the state complaint). Their excuse this year is that they have had a busy year and are trying to catch up, but nothing seems to get them moving. Not the standard of care they once provided. Changed our other cat to PetsBest...

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Inf Bowel
Claim Amount
$100 - $500

American Shorthair

Age of Pet
Over 8 years

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Posted: 11/06/2014

As much as I can appreciate your side our terms and conditions state they have 60 days to process a claim. I myself just found this out but they are complying so not much we can do!