I had to take Sir Baxter to the Emergency Vet on a friday evening, he was going down quickly and had been throwing up. I took him to er and notified TRUPANION immediatley. Baxter had to have emergency surgery that night. TRUPANION took all the worry off of me by calling the ER VETs office and getting all information. This is the nd time for Sir Baxter and TRUPANION has been there EVERYTIME and they ALWAYS have taken the time to call me, email me and check on Sir Baxter and myself. I am happy to say Sir Baxter IS RECOVERING WONDERFULLY!!! Thank you TRUPANION for another successful venture!