I have two kitties insured through ASPCA pet insurance and I could not be happier. We have had to make three claims for one of our cats and each time ASPCA has made the process efficient and easy. We have always received a sizable return for our expenses and the claims are always followed by a check-up call from an ASPCA agent, to make sure he is doing better and to ensure we are satisfied with their service. I always recommend to my pet parent friends that they get ASPCA pet insurance because it has been a huge financial lifesaver in emergency situations. As our cats age, I have no doubts we will up our insurance to a higher level with more coverage, just because ASPCA has been so wonderful. Their customer service team is always polite and I love hearing a dog bark in the background while I'm on the phone with them - you are working with animal lovers when you're working with ASPCA!