Our two year old kitty Shasta became very ill one night with what turned out to be a urinary obstruction. We rushed him to an emergency veterinary clinic only to learn that he would require a complex surgery to create a new urethral opening. The cost of this procedure nearly equalled one month of my teacher's salary. We would have been faced with a very difficult decision had it not been for the PetPlan insurance. The PetPlan representative was super friendly and positive on the phone and I had absolutely no hassles in filing the claim. We received a check very promptly, and I couldn't be happier. Due to some excellent veterinary care, Shasta is 100 per cent recovered, and we did not have to suffer through a financial setback.