Great service but...

Out of 10

Can someone here explain how Petplan figures their payments? I just renewed both my cats after my first year with them. Of course both policies went up...but when I got my credit card statement my payment was for two months (they didn't bill the month before, I have no idea why) and the total was over $5 more than it should have been if you took the policy and divided by 12 months. I sent an email and she said the total I paid was a deposit for this year. I'm still trying to get an answer, maybe someone here knows? Sure haven't found it on the website. Other than their billing policy (whatever that is), it's been great. If not for the payment issue I would rate them a 10.

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Claim Amount
Under $100

Maine Coon

Age of Pet
Over 8 years

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Posted: 06/25/2014

It says in their renewal information that first and last months payment is billed in the first month, .From their FAQ

"If you select a monthly payment plan for your policy, your first and last month’s premiums will be charged to your card at the time of purchase. For months two through 11, your credit/debit card will be charged on the same day of the month as your policy effective date. No payment will be collected in the final month of your policy term. Your policy will automatically renew, at which point your first and last month’s premiums for your renewing annual policy will be charged to your account."

Posted: 06/30/2014

They take the first two months payments then don't charge you for the last month. As your pets get older your premiums do increase. I had called them to ask cause we have 3 pets and that is what was explained to me