I have had insurance on my little pom mix since he was a puppy. Never had a clue that he might develop a seizure disorder, but he did. Pet's Best has been wonderful; while you never want to use the insurance, it is great to know that it is there when you need it, AND that the simplicity of submitting forms, responsiveness of the staff and quick turn around time make it a pleasure to work with Pet's Best. We have a new rescue, Harvey, and he is insured as well. We're hoping he stays healthy and that we do not have to use the insurance, but it's great to know it's there if necessary.