Pets Best not only covered our recent claim, but paid above and beyond what we expected. Our little dog had to be put to sleep and I just dreaded having to make the call to cancel our insurance on him. But I didn't have to. Based on our claim, Pets Best knew that we had lost him and sent a lovely note, via email, expressing condolences on our loss and letting us know that they had canceled the policy and were issuing us a refund. Not having to make that call, as well as the reimbursement of the vet bills, really relieved some of our burden at a very difficult time. Thank you, Pets Best!