Since the take over of 5520 S Parker Rd in Aurora CO. the service has never been the same. This is the most rude and incompetant staff I have ever delt with. Everytime I go in there, someone is complaining about something that has gone wrong and the staff has no idea what is going on. My dog was taken to surgury for stones that were never found. I paid for Ultrasound from someone that apparently doesn't know how to read it and surgury from some failure of a doctor. Banfield made a huge mistake by removing Doctor Starman and it shows as that business went from a beacon in the Banfield system to a joke. Never going back.