Out of 10

I have a 9 yr old Shitzu and she had a ptoblem stanting up. I took her to the vet hosspital and they xrayed her back legs and done some othet tests released her.Todat she is fine. I turned in the bill to Healthy Paws and now they wand a copy of an examin that she had done 3yes ago. I told them I do not live in the area and do not remembe the facility. They said that if I do not get the copy of the exam They will not pay for this bill. Alss thet do not cover the office visit even in the hospital. I cancelled my policy. They are nothing but a Rip Off.

Did you find this review helpful?
weakeness in rear legs
Claim Amount
$500 - $1000

Shih Tzu

Age of Pet
Over 8 years

Leave a comment

Enter the characters shown in the image.
Posted: 07/01/2014

After your phone call and email to us on 6/6, it looks like our Customer Care Team got enough information from you to track down the records for Precious! Your claim was processed and the reimbursement check was mailed on 6/9. We’re so happy you didn’t cancel your policy and are still part of the Healthy Paws family! Please give Precious a great big hug for us!

The Healthy Paws Team