Out of 10

I have always been very pleased with Pets Best. However, an over 200% increase in premium this year seems a little excessive when every prior year it was increased 10-20% (premium increased from $70 to over $181). And there was no notification of this until after my pet turned 14 so she can't be insured anywhere else. I used to tell everyone with pets about how good this company was - sorry I won't be able to continue doing that any longer.

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Claim Amount
$100 - $500

Wire Fox Terrier

Age of Pet
Over 8 years

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Posted: 07/21/2014

Hi K,Our actuarial analysis revealed the need to adjust rates due to the higher risk of certain breeds and older pets developing illnesses and injuries. As such, older pets and are subject to higher premiums with the new rate structure. We believe pet insurance is important and can be beneficial for older pets too, so for policyholders whose premium may have changed significantly, there are new coverage options to so customers can personalize a plan to meet their budget. Policyholders can change their plan limit, deductible or reimbursement amounts. Additionally, brand new plans are available, including a plan that provides just cancer coverage, which may help to offer additional ways to control premiums without a lapse in coverage or being subject to new policy waiting periods.