They do not provide the services that the claim. Instead of helping me with any of my $500 worth of animal related expenses, they instead increased my expenses by $20 per month per animal. So since October, I have paid Health Paws roughly $320. However, they only cover about 1/4 of what they say they do. The whole point of insurance is to get help in case your animal gets sick. So, for my cat that needed veterinary services, I have paid $160 thus far. He has bills of $500. 80% would be $400. After my $250 deductible, this would actually help me. However, they play very unfair games. The have my $160 (plus $160 for the other, healthy cat) and they finagle the numbers so that the covered percentage of $500 is somehow only $133.32. So it doesn't even begin to offset my deductible. Therefore, instead of helping at all, my $500 of expenses on Remy has become $660. Thanks healthy paws!