VERYPOOR CustomerService to LoyalCustomer of 12+yrs

Out of 10

I have been a customer for over 12 years. My wellness plan payment became past due for 3 pets, even after I gave them an updated credit card to charge. Therefore they cancelled my plan and were not willing to reinstate even after I paid the past due amounts. They also made me pay the remaining balance for the rest of the year (over 6 months worth) and I couldn't finish using services owed on the plan. Collections continued to harrass me for 2 months after payment was made. Because of the poor service I decided to cancel my 4th pet's plan. The plan had been renewed before I cancelled and I was charged for one month which they refused to reimburse me for even though I didn't use any of the services. I always liked the vets at my Banfiled, but I have finally hit the limit with their poor customer service and insurance rip-off scam. They expect you to pay for services, but won't give you services you are owed or reimburse you for a plan you didn't use.So much for being a loyal customer.

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Claim Amount
$100 - $500

Mixed Breed

Age of Pet
1 - 8

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Posted: 12/29/2014

Banfield is a large corporation. Don't use them for care or insurance. I heard they work out of Petco/Petsmart. I've only heard BAD about them from my occasional litter puppy families. Stay far away!