Great Customer Service

Out of 10

I was very nervous when my PurinaCare switched to this company. However, they have been very helpful. It does take some time to get claims paid however I always get paid. Also, The chat feature is great to use for questions! Stephanie was very helpful and helped me find a way to lower my bill so it was more affordable. I couldn't be happier with this company so far. They continue to improve their processes and website/access to information. Give them a chance!

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Annual Exam/Vaccines
Claim Amount
$100 - $500

English Bulldog

Age of Pet
1 - 8

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Posted: 10/23/2014

24PetWatch is more interested in their own Financial Health than in your pet's health. Try reading their 2013 annual report written to set their parent company up for aquisition
Full Year 2013
The 12% increase in annual insurance segment revenue was the
result of:

• The acquisition of certain PurinaCare assets which generated $1.09 million of commission and fee revenue for the year. On May 1, 2013, the Company announced that it had closed the acquisition which included the right to administer and renew 12,196 PurinaCare policies from close. Consideration for the acquisition is to a maximum of US$800,000 with the all-cash transaction being financed through a three year loan agreement with a recognised financial institution at an interest rate of six month LIBOR plus 2.25%, reset bi-annually.

• An 18% increase in U.S. insurance segment core commission revenue which was a combination of a 6% organic growth and the contribution of $1.09 million from the acquired PurinaCare assets. The increase in U.S. core commission revenues is driven in large part by the Company’s increased investment in its 24PetWatch Gift of Insurance program which is distributed through PetPoint to pet adopters adopting dogs and cats through the U.S. animal welfare community, as discussed under the heading “Insurance segment trends”.