I was very nervous when my PurinaCare switched to this company. However, they have been very helpful. It does take some time to get claims paid however I always get paid. Also, The chat feature is great to use for questions! Stephanie was very helpful and helped me find a way to lower my bill so it was more affordable. I couldn't be happier with this company so far. They continue to improve their processes and website/access to information. Give them a chance!