I also had Purina Care and the policy was sold to 24 PetWatch. I had a few problems when I first sent in a claim. I understand they got bombarded with the Purina Care policy's and were very busy during that transition. Since then I have had several claims with them. They are slower in getting the claims out but I do get them. I have added 2 more dogs to our policy's because I like what they pay. If I am going to pay for insurance for my pets I want good insurance. They pay what PurinaCare paid and that is what I want, most other pet insurances do not pay for the office visits. I think they will get it all together now and have better turn around time. And I take my claim form with me to the vet,have them fill it out,then I take it and fax it off myself the same day. How hard is that?