We adopted our six year old lab from a lab rescue foundation. Thank goodness we decided to get HealthyPaws Insurance for her because five months later she became very ill with Hemorrhagic Gastroenteritis. We submitted the claim the night we brought her home from the hospital simply by taking a picture of the vet bill and uploading it via the HealthyPaws iPhone app. We received an email response almost immediately. The customer service and claims reps were all very sympathetic and helpful. We received a reimbursement check within a few days. We are very impressed and highly recommend HealthyPaws!