While holding my little boy, and going downstairs, I fell and he fell from my arms to the ground. We were horrified and heartbroken. He broke his pelvis in 3 places. It was a tough time with the main focus of pain management (we are thankful for all veterinary staff who did so much to help him in his recovery, especially the first couple weeks which was so tough). It has been several weeks now and, we are happy to see how much he has healed. We are so grateful to look at him and see him having fun again!
We have had Pet First for years. We have found them to be compassionate, kind, and responsive. Through the years we have had different policies within Pet First too.
We would do whatever was needed anyway for our baby but, it is a helpful relief to know that Pet First is there to help us too. Today, I wanted to see if they had all the information they needed to process the claim and Laurel was very helpful and nice. The claim was processed but, Laurel made sure to ask how our little one was doing. It meant alot. Thanks to all there!