We can't say enough positive things about Petplan and their customer service. Being first time pet parents we wanted our new puppy to have everything, including insurance! It's a good thing that we did. We ran into some very unexpected challenges. He's been able to get some very needed treatments. Petplan is so easy to work with and their customer service is top rate. They could train other companies in how to attract and retain loyal customers! We recommend them to everyone we know. We hope their pets will not need to use the insurance, but the peace of mind that comes with Petplan coverage is priceless. Thank you Petplan!